The cost of
shipping along with the price of the book is the cost of sea-mail.
The CCNow postage cost takes care of the registration costs
and the cost of airmail. The shipping costs of multi-volume
sets has one single CCNow postage cost - e.g. the cost of product
# 2, the Encyclopedia of Indian Philosophies by Karl Potter
is a nine volume set that has the sea mail postage included,
and CCNow charges another $14 with this, only for the registration
costs.
Mail Track -
all dispatches sent from India is tracked. This is in association
with the Indian Postal authorities and the country of destination.
For example, all dispatch is registered and the post office
of destination on receipt of the package, notifies the GPO,
India. The GPO sends us a computerized copy of the receipt and
follows up with acknowledgement of delivery made to the client.
All mail is registered whether the dispatch is being made from
USA, UK or India.
All mail is
insured therefore when a claim of missing package is made, if
the GPO India is satisfied that there mail track has proved
the parcel is missing, they arrange to reimburse us.
In the five years of operation there have been three missing
claims made from Bharat Books & Arts. One was a genuine
claim from a UK client and once the postal authorities found
the parcel indeed went missing, they reimbursed us and we sent
a replacement to the client. The other two claims were false
claims, both were from the USA and from clients of Indian origin.
In both cases, the local USA Post offices gave support to us
by reporting false claims to the local police. Both the false
claimants had to pay compensation to the USA and Indian postal
authorities for their dishonesty.
All claims for
missing orders have to be made within four weeks from the date
of dispatch, otherwise, the claim is not accepted.
The usual time of delivery from India for the following countries
is:
USA - 10 to
21 days (10 days for the major cities and up to 21 days for
non-city destination).
UK - (including
Scotland / Ireland / Wales) 7 days to 21 days. Post to London,
Edinburgh and Dublin reaches from India within 4 working days,
if the weight of the parcel is below 1 kg.
Europe - 14
to 30 days. Dispatches from India to France, Germany, Holland,
Finland and Sweden takes less than 14 days, usually it reaches
in a week's time. In the case of North Europe, the time is
as given. Spain, Italy, Portugal and Greece are the most troublesome
with the local post office taking the longest time to respond
to mail track questions. There is no given pattern to the
time taken here, but it usually reaches within a month.
Russia and
Eastern Europe Mail track is most difficult here but we have
not had any missing claims from here. The usual time of delivery
is 18 days.
Africa - 14
to 30 days. Dispatches from India to South Africa and Kenya
takes less than 14 days, usually it reaches in a week's time.
Asia - 7 days
for Japan, China and the Middle-East. Thailand, Cambodia,
Korea and Vietnam takes up to 18 days.
Australia
- 10 days to 21 days (10 days for the major cities and up
to 21 days for non-city destination).
South America
- 14 to 21 days (14 days for the major cities and up to 21
days for non-city destination).
The dispatches
made from USA and UK reach all countries between 7 to 10 days.
All books
are by and large hardbound and weigh anything from 800 grammes
to 1 kg.
