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The cost of shipping along
with the price of the book is the cost of sea-mail. The CCNow postage cost
takes care of the registration costs and the cost of airmail. The shipping
costs of multi-volume sets has one single CCNow postage cost - e.g. the
cost of product # 2, the Encyclopedia of Indian Philosophies by Karl
Potter is a nine volume set that has the sea mail postage included, and
CCNow charges another $14 with this, only for the registration costs.
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Mail Track - all dispatches
sent from India is tracked. This is in association with the Indian Postal
authorities and the country of destination. For example, all dispatch is
registered and the post office of destination on receipt of the package,
notifies the GPO, India. The GPO sends us a computerized copy of the
receipt and follows up with acknowledgement of delivery made to the
client. All mail is registered whether the dispatch is being made from
USA, UK or India.
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All mail is insured therefore
when a claim of missing package is made, if the GPO India is satisfied
that there mail track has proved the parcel is missing, they arrange to
reimburse us.
In the five years of operation there have been three missing claims made
from Bharat Books & Arts. One was a genuine claim from a UK client and
once the postal authorities found the parcel indeed went missing, they
reimbursed us and we sent a replacement to the client. The other two
claims were false claims, both were from the USA and from clients of
Indian origin. In both cases, the local USA Post offices gave support to
us by reporting false claims to the local police. Both the false claimants
had to pay compensation to the USA and Indian postal authorities for their
dishonesty.
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All claims for missing orders
have to be made within four weeks from the date of dispatch, otherwise,
the claim is not accepted.
The usual time of delivery from India for the following countries is:
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USA - 10 to 21 days (10 days
for the major cities and up to 21 days for non-city destination).
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UK - (including Scotland /
Ireland / Wales) 7 days to 21 days. Post to London, Edinburgh and Dublin
reaches from India within 4 working days, if the weight of the parcel is
below 1 kg.
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Europe - 14 to 30 days.
Dispatches from India to France, Germany, Holland, Finland and Sweden
takes less than 14 days, usually it reaches in a week's time. In the case
of North Europe, the time is as given. Spain, Italy, Portugal and Greece
are the most troublesome with the local post office taking the longest
time to respond to mail track questions. There is no given pattern to the
time taken here, but it usually reaches within a month.
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Russia and Eastern Europe
Mail track is most difficult here but we have not had any missing claims
from here. The usual time of delivery is 18 days.
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Africa - 14 to 30 days.
Dispatches from India to South Africa and Kenya takes less than 14 days,
usually it reaches in a week's time.
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Asia - 7 days for Japan,
China and the Middle-East. Thailand, Cambodia, Korea and Vietnam takes up
to 18 days.
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Australia - 10 days to 21
days (10 days for the major cities and up to 21 days for non-city
destination).
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South America - 14 to 21 days
(14 days for the major cities and up to 21 days for non-city destination).
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The dispatches made from USA
and UK reach all countries between 7 to 10 days.
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All books are by and large
hardbound and weigh anything from 800 grammes to 1 kg.
